Vito’s built-in checkout is powered by Stripe, so you can sell access and let participants into your hub right away. This is perfect for simple registration, i.e. access for a single price.

If you're using the advanced registration features of Tito or another platform, you can import everyone into your hub whenever you're ready and Vito will instantly send each person a unique access link. We also have a beta Tito-specific integration, which sends out invite links in real-time.

This article offers general tips on using Vito with Tito or another ticketing platform.

Set expectations

If participants will be registering using a different platform, it's a good idea to let them know how and when they will receive access to the hub. If you're using Tito, we suggest setting a custom message on the ticket, which looks like this:

Zoomed in screenshot of a custom message on the order confirmation screen in Tito.

Here are the details you might want to include:

  • When participants will receive their access links. We suggest you send access links at least a few days before your event (see more below).

  • How to identify the email, i.e. the subject line will be "You've been given access to [Hub Name]".

  • Who to contact if they need help.

This custom message will be displayed in four places: 1) on the confirmation screen when they register in Tito, 2) at their Tito ticket link, 3) on their Tito PDF ticket, and 4) in their Tito confirmation email. For other platforms, please check the relevant documentation.

When to issue access links

It's a good idea to add participants to the hub a bit ahead of when your event or livestream actually begins, to give them time to access the hub and look around. We recommend at least a few days. You can also add a welcome message and some pre-recorded videos to the hub so that there's something for people to look at.

How to add participants

See our help documentation on manually adding participants individually or in bulk and how to customize the text in the invite email.

Troubleshooting

You can resend someone's invite email by heading to the admin pane, clicking on the Access tab, then on Participants in the drop-down menu. Search for the individual participant and click to expand their record. You'll see a button to resend the email.

Alternatively, if you have enabled the public page for your hub, you can direct folks to https://vi.to/hubs/example/lookup (be sure to replace "example" with your hub's slug) and they can request a new link themselves.


Questions? Search our documentation, email support@vi.to or chat to us in-app.

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